AJAX Document Viewer support
organization measures its success by the enthusiasm with
which our customers and partners will attest to the high
quality of the enterprise-grade support that we provide.
While we recognize the importance of exceeding customer
expectations for traditional metrics such as response
time and time to resolution, we believe that it is our
partner approach that makes the support organization a
key contributor to successful business solutions built
on our platform.
Our support team works 24*7 to provide customers and partners with the most comprehensive and highest quality support possible. Consultants and engineers have visibility into all support interactions and are involved in resolving issues when their expertise is needed. Internal processes and tools have been designed and built to provide as much context as possible for incoming issues, significantly reducing the time it takes to focus on core diagnostics. We pride ourselves on going the extra mile for our customers and partners when they need us the most.
Customers needing information on
maintenance and support
offerings are encouraged to
contact Technical support at
support@ajaxdocumentviewer.com
We recommend that all support requests be submitted via email, to enhance the process of reporting, tracking and resolving issues.
